Business Manager

Job Overview:
The business manager will take full ownership of operations, team performance, and revenue growth. This is not an administrative role; we require a hands-on, execution-focused professional with proven experience building systems within an SME and delivering measurable business results.

Duties and Responsibilities:
Operations Management: Oversee scheduling, service delivery, supply chain, and quality control across all client sites. Team Leadership: Manage mid-level managers and supervise field supervisors and cleaning staff; improve staff discipline, retention, and performance. Business Development: Identify and onboard new clients, prepare quotations, close deals, and manage client relationships to grow revenue. Financial Oversight: Monitor job costing, control operational expenses, ensure profitability per contract, and prepare monthly P&L reports. Systems & Process Improvement: Develop SOPs, digitize workflows, and implement tools to improve operational efficiency and service quality. Problem Solving: Proactively resolve client complaints, operational bottlenecks, and workforce challenges. Client Engagement: Attend meetings with client management (including locations outside Lagos where required). Reporting: Present monthly performance reports and provide insights into overall business health and growth opportunities.

Required Qualifications:
A minimum of 3 years of hands-on experience managing operations within an SME (facility management/cleaning industry experience is a strong advantage). HND/BSc in Business Administration, Management, or a related field (MBA is an added advantage). Candidates must also have a minimum of 3 years of industry operations experience with clear evidence of leadership responsibilities, even if not in a formal managerial title. Demonstrated ability to build, improve, or scale business operations. Strong analytical, organizational, and problem-solving skills; must be highly execution-driven and data-oriented. High integrity, strong work ethic, and ability to thrive in a fast-paced, performance-driven environment.

Educational Background:
HND/BSc in Business Administration, Management, or a related field (MBA is an added advantage)

Experience:
A minimum of 3 years of hands-on experience managing operations within an SME

Languages:
English

Additional Notes:
Location: Must reside within Lekki, Ajah, Ikoyi, or Victoria Island due to proximity to the Chevron axis. Note: Only candidates residing within the Lekki/Ajah axis will be shortlisted.