IT Client Delivery Manager
GR8 Tech
Plateau
Nigeria
June 29, 2026
Full-timeJune 29, 2026
Job Description
Job Overview:
Provide first-line technical support for clients, ensuring issues are identified, documented, and resolved efficiently while escalating complex problems to the appropriate teams.
Duties and Responsibilities:
Incident handling and troubleshooting, creating and managing incident tickets, collaboration with internal teams, monitoring product stability and escalation of unresolved issues.
Required Qualifications:
1+ year of experience in technical support, preferably B2B, English B2+ and fluency in Russian or Ukrainian, experience with Jira and Confluence, strong client support and problem-solving skills, ability to multitask and work shifts, including nights.
Languages:
English B2+, Russian or Ukrainian fluency
Additional Notes:
Experience with browser developer tools, knowledge of system logs (ELK), monitoring dashboards (Grafana), familiarity with standard IT processes (ITIL) is a plus.
Provide first-line technical support for clients, ensuring issues are identified, documented, and resolved efficiently while escalating complex problems to the appropriate teams.
Duties and Responsibilities:
Incident handling and troubleshooting, creating and managing incident tickets, collaboration with internal teams, monitoring product stability and escalation of unresolved issues.
Required Qualifications:
1+ year of experience in technical support, preferably B2B, English B2+ and fluency in Russian or Ukrainian, experience with Jira and Confluence, strong client support and problem-solving skills, ability to multitask and work shifts, including nights.
Languages:
English B2+, Russian or Ukrainian fluency
Additional Notes:
Experience with browser developer tools, knowledge of system logs (ELK), monitoring dashboards (Grafana), familiarity with standard IT processes (ITIL) is a plus.
Info
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