Operations Manager
Tetra Maritime
Lagos
Nigeria
July 3, 2026
Full-timeJuly 3, 2026
Job Description
Job Overview:
Processing of inward and outward ACH transactions, bulk salary payments, and reconciliation of suspense accounts.
Duties and Responsibilities:
Receipt and review of payments instructions for compliance with the policies of the bank. Upload/capturing of payments instructions on the banking applications in line with the bank’s guidelines. First level call-over of entries generated to ensure errors are spotted and corrected immediately. Provide relevant information to relationship managers on all invalid transactions. Support investigation of customers’ complaints relating to payments. Follows through on initiatives to improve customer satisfaction ratings. Supports identified and defined tactical operational performance metrics geared towards meeting e-Payments objectives by leveraging opportunities. Support collaboration with other areas through continuous interactions to ensure that best practices are implemented and a standard approach is followed.
Required Qualifications:
BSc in Economics, Accounting or related field. Professional certification can be an added advantage.
Educational Background:
BSc in Economics, Accounting or related field
Experience:
At least one year experience in banking operations, ideally within the corporate financial service sector.
Additional Notes:
Behavioural Competencies: Developing Expertise, Documenting Facts, Embracing Change, Examining Information, Interacting with People, Interpreting Data. Technical Competencies: Client Relationship Management, Collaboration, Continuous Improvement, Operations Risk Management.
Processing of inward and outward ACH transactions, bulk salary payments, and reconciliation of suspense accounts.
Duties and Responsibilities:
Receipt and review of payments instructions for compliance with the policies of the bank. Upload/capturing of payments instructions on the banking applications in line with the bank’s guidelines. First level call-over of entries generated to ensure errors are spotted and corrected immediately. Provide relevant information to relationship managers on all invalid transactions. Support investigation of customers’ complaints relating to payments. Follows through on initiatives to improve customer satisfaction ratings. Supports identified and defined tactical operational performance metrics geared towards meeting e-Payments objectives by leveraging opportunities. Support collaboration with other areas through continuous interactions to ensure that best practices are implemented and a standard approach is followed.
Required Qualifications:
BSc in Economics, Accounting or related field. Professional certification can be an added advantage.
Educational Background:
BSc in Economics, Accounting or related field
Experience:
At least one year experience in banking operations, ideally within the corporate financial service sector.
Additional Notes:
Behavioural Competencies: Developing Expertise, Documenting Facts, Embracing Change, Examining Information, Interacting with People, Interpreting Data. Technical Competencies: Client Relationship Management, Collaboration, Continuous Improvement, Operations Risk Management.
Info
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Exercise caution and watch out for fraudulent job offers. Never provide sensitive personal information or make payments to secure a position.