Operations Manager
Tetra Maritime
Lagos
Nigeria
July 3, 2026
Full-timeJuly 3, 2026
Job Description
Job Overview:
We are recruiting Crisis Helpline Counsellors to support our 24/7 Urgent Helpline service for individuals experiencing intense urges, emotional distress, relapse risk, or crisis moments related to addictive behaviours.
Duties and Responsibilities:
Respond to incoming helpline calls in a calm, professional, and non-judgmental manner. Support individuals experiencing emotional distress, intense urges, relapse vulnerability, or emotional overwhelm. Use grounding, emotional regulation, and de-escalation techniques to reduce immediate risk and stabilise callers. Conduct brief emotional risk assessments and identify safeguarding concerns appropriately. Encourage safe next steps, coping strategies, and accountability actions. Maintain clear professional boundaries while building emotional safety and trust. Document call summaries accurately, professionally, and confidentially. Escalate high-risk situations in line with organisational safeguarding procedures. Participate in supervision, debrief sessions, and ongoing training. Follow operational protocols and crisis response frameworks consistently.
Required Qualifications:
Degree or professional training in Psychology or Counselling.
Educational Background:
Degree in Psychology or Counselling.
Experience:
Entry level with 1 year of experience.
Languages:
English
Additional Notes:
Availability for shift-based work, including evenings, nights, and weekends. Reliable internet access, electricity, and a private environment suitable for confidential calls. Remain calm and structured during high-risk interactions. Follow safeguarding and escalation procedures appropriately. Recognise when immediate intervention or referral is necessary. Prioritise caller safety at all times.
We are recruiting Crisis Helpline Counsellors to support our 24/7 Urgent Helpline service for individuals experiencing intense urges, emotional distress, relapse risk, or crisis moments related to addictive behaviours.
Duties and Responsibilities:
Respond to incoming helpline calls in a calm, professional, and non-judgmental manner. Support individuals experiencing emotional distress, intense urges, relapse vulnerability, or emotional overwhelm. Use grounding, emotional regulation, and de-escalation techniques to reduce immediate risk and stabilise callers. Conduct brief emotional risk assessments and identify safeguarding concerns appropriately. Encourage safe next steps, coping strategies, and accountability actions. Maintain clear professional boundaries while building emotional safety and trust. Document call summaries accurately, professionally, and confidentially. Escalate high-risk situations in line with organisational safeguarding procedures. Participate in supervision, debrief sessions, and ongoing training. Follow operational protocols and crisis response frameworks consistently.
Required Qualifications:
Degree or professional training in Psychology or Counselling.
Educational Background:
Degree in Psychology or Counselling.
Experience:
Entry level with 1 year of experience.
Languages:
English
Additional Notes:
Availability for shift-based work, including evenings, nights, and weekends. Reliable internet access, electricity, and a private environment suitable for confidential calls. Remain calm and structured during high-risk interactions. Follow safeguarding and escalation procedures appropriately. Recognise when immediate intervention or referral is necessary. Prioritise caller safety at all times.
Info
Job Posting Disclaimer
All job postings on this site are shared for informational purposes only. The responsibility for the accuracy of job descriptions, requirements, qualifications, and other details rests entirely with the employer or organization offering the position. We do not verify or guarantee the authenticity of these listings.
Applicants are encouraged to perform their own due diligence and confirm all information directly with the employer before submitting an application.
We are not responsible for any actions, decisions, or outcomes resulting from applying to a job listed here. All interviews, selection processes, and job offers are conducted solely by the employer or organization.
Exercise caution and watch out for fraudulent job offers. Never provide sensitive personal information or make payments to secure a position.
Applicants are encouraged to perform their own due diligence and confirm all information directly with the employer before submitting an application.
We are not responsible for any actions, decisions, or outcomes resulting from applying to a job listed here. All interviews, selection processes, and job offers are conducted solely by the employer or organization.
Exercise caution and watch out for fraudulent job offers. Never provide sensitive personal information or make payments to secure a position.