Operations Manager
Tetra Maritime
Lagos
Nigeria
July 3, 2026
Full-timeJuly 3, 2026
Business Development & Client Relationship Officer
Job Description
Job Overview:
The Business Development & Client Relations Officer is responsible for driving business growth, maintaining strong client relationships, supporting sales operations, and ensuring smooth communication between the organization and its stakeholders.
Duties and Responsibilities:
Serve as the primary point of contact for clients, providing guidance, updates, and a seamless service experience. Handle client concerns professionally, ensuring prompt resolution and high satisfaction levels. Foster strong relationships with prospects and clients through clear, transparent, and consistent communication. Identify, pursue, and convert new business opportunities through prospecting, lead generation, and networking. Implement and support sales strategies and promotional campaigns to enhance client engagement and drive conversions. Assist in coordinating sales activities, including scheduling meetings, preparing proposals and documents, and managing communications between internal teams and clients. Maintain accurate records of sales activities, client communications, and performance metrics using CRM tools and databases. Collaborate with the marketing team to align campaigns with business development goals and increase lead generation. Provide administrative support to the sales team by organizing files, drafting correspondence, and liaising with other departments as needed. Assist in preparing and presenting sales reports, forecasts, and client feedback to management. Track and manage client engagement metrics to inform strategy and performance improvement. Conduct industry and market research to identify potential opportunities and stay informed of competitive trends. Attend networking events, webinars, and industry conferences to promote the brand and expand business opportunities.
Required Qualifications:
Proven experience in a sales coordination or client relationship management role. Bachelor's degree in Business Administration, Marketing, Communications, or a related field. 2–4 years of experience in sales, client service, or business development. Demonstrated ability to meet or exceed sales targets. Excellent interpersonal and communication skills (verbal and written). Strong organizational skills with attention to detail and follow-through. Proficiency in Microsoft Office Suite and CRM platforms. Self-motivated, proactive, and adaptable to changing priorities.
Educational Background:
Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Experience:
2–4 years of experience in sales, client service, or business development.
Languages:
English
Additional Notes:
Remote work flexibility – work from anywhere. Competitive Salary: Based on experience, expertise, and skills. HMO coverage for confirmed full-time employees. Birthday leave (one working day off) and other leaves, including annual, exam, maternity, compassionate, and sick leave. Immigration filing support up to $3,000. Partner referral bonuses and commissions. Birthday bonus of N20,000. 13th-month salary. Monetary awards for 'Kisha Employee of the Year' and 'Kisha Team of the Year.'
The Business Development & Client Relations Officer is responsible for driving business growth, maintaining strong client relationships, supporting sales operations, and ensuring smooth communication between the organization and its stakeholders.
Duties and Responsibilities:
Serve as the primary point of contact for clients, providing guidance, updates, and a seamless service experience. Handle client concerns professionally, ensuring prompt resolution and high satisfaction levels. Foster strong relationships with prospects and clients through clear, transparent, and consistent communication. Identify, pursue, and convert new business opportunities through prospecting, lead generation, and networking. Implement and support sales strategies and promotional campaigns to enhance client engagement and drive conversions. Assist in coordinating sales activities, including scheduling meetings, preparing proposals and documents, and managing communications between internal teams and clients. Maintain accurate records of sales activities, client communications, and performance metrics using CRM tools and databases. Collaborate with the marketing team to align campaigns with business development goals and increase lead generation. Provide administrative support to the sales team by organizing files, drafting correspondence, and liaising with other departments as needed. Assist in preparing and presenting sales reports, forecasts, and client feedback to management. Track and manage client engagement metrics to inform strategy and performance improvement. Conduct industry and market research to identify potential opportunities and stay informed of competitive trends. Attend networking events, webinars, and industry conferences to promote the brand and expand business opportunities.
Required Qualifications:
Proven experience in a sales coordination or client relationship management role. Bachelor's degree in Business Administration, Marketing, Communications, or a related field. 2–4 years of experience in sales, client service, or business development. Demonstrated ability to meet or exceed sales targets. Excellent interpersonal and communication skills (verbal and written). Strong organizational skills with attention to detail and follow-through. Proficiency in Microsoft Office Suite and CRM platforms. Self-motivated, proactive, and adaptable to changing priorities.
Educational Background:
Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Experience:
2–4 years of experience in sales, client service, or business development.
Languages:
English
Additional Notes:
Remote work flexibility – work from anywhere. Competitive Salary: Based on experience, expertise, and skills. HMO coverage for confirmed full-time employees. Birthday leave (one working day off) and other leaves, including annual, exam, maternity, compassionate, and sick leave. Immigration filing support up to $3,000. Partner referral bonuses and commissions. Birthday bonus of N20,000. 13th-month salary. Monetary awards for 'Kisha Employee of the Year' and 'Kisha Team of the Year.'
Info
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