IT & Digital Enablement Lead (Africa Operations)

Job Overview:
The IT & Digital Enablement Lead (Africa Operations) is responsible for managing and supporting Procept Africa’s IT operations, enterprise systems, digital tools, and technology support services to ensure stable, secure, and efficient business operations.

Duties and Responsibilities:
Manage day-to-day IT operations, user support, system availability, and issue resolution. Support and administer enterprise systems, business applications, and collaboration platforms. Support rollout and adoption of digital tools through user training, guidance, and support. Ensure website stability, security" style="border-bottom: 1px dotted #007bff !important;">security, maintenance, hosting, and technical support coordination. Implement basic cybersecurity, access control, and data protection practices. Coordinate IT vendors and service providers to ensure effective and cost-efficient service delivery. Prepare operational IT reports and maintain IT asset and system records.

Required Qualifications:
3–5 years’ experience in IT operations, systems administration, or technology support. Experience managing business applications and enterprise systems. Experience coordinating vendors and technology service providers. Experience supporting users in professional services or consulting environments is an advantage.

Educational Background:
Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering or related discipline.

Experience:
3–5 years’ experience in IT operations, systems administration, or technology support.

Additional Notes:
Preferred certifications include ITIL4 Foundation and higher levels, Microsoft Certifications, AWS or Cloud Fundamentals Certifications, Cybersecurity Fundamentals Certifications, Project Management Certifications (PMP, PRINCE2, CAPM) are an added advantage.