Operations Manager
Tetra Maritime
Lagos
Nigeria
July 3, 2026
Full-timeJuly 3, 2026
Job Description
Job Overview:
To lead and oversee the domestic switching and terminal operations of the company, ensuring seamless processing, routing, settlement, and reconciliation of all card, POS, and e-payment transactions across the fintech platforms.
Duties and Responsibilities:
Oversee end-to-end domestic transaction switching, routing, and authorization across multiple channels (POS, Web, Mobile, ATM, QR). Ensure real-time monitoring, uptime management, and performance optimization of the switching platform. Coordinate with technology, infrastructure, and network partners to maintain robust transaction throughput and reduce latency. Manage integration and certification processes with banks, aggregators, and payment partners. Drive continuous improvement initiatives to enhance transaction reliability and customer experience. Supervise all aspects of POS and terminal lifecycle management — deployment, activation, monitoring, firmware updates, and maintenance. Implement terminal performance metrics to track uptime, transaction success rates, and field efficiency. Ensure effective coordination between terminal vendors, acquirers, and PTSA partners for smooth operations. Drive merchant satisfaction through reliable terminal performance and quick resolution of technical or transactional issues. Oversee daily settlement and reconciliation of all POS and card transactions with partner banks and processors. Ensure accurate postings, error-free reconciliations, and prompt resolution of settlement discrepancies. Supervise chargeback and dispute management in line with card scheme and regulatory timelines. Work closely with Finance, Risk, and IT to ensure transparency and control over transaction settlements. Ensure strict compliance with CBN PTSP/PTSA regulations, NIBSS standards, and other applicable industry requirements. Maintain robust operational controls to mitigate fraud, data breaches, and transaction risks. Address audit queries, coordinate compliance reviews, and ensure implementation of corrective actions. Maintain accurate and up-to-date documentation for CBN and NIBSS audits. Collaborate with the Engineering/IT team to enhance the switching architecture, APIs, and transaction monitoring tools. Champion process automation, system monitoring dashboards, and data-driven decision making tools. Participate in UAT, system releases, and new product deployments to ensure operational readiness. Drive innovation that supports scalability, redundancy, and service resilience in switching infrastructure.
Required Qualifications:
Proven knowledge of payment system infrastructure, ISO 8583 standards, card scheme operations, and NIBSS interfaces. Experience managing POS networks, switching engines, and API integrations. Strong understanding of CBN and NIBSS regulations, settlement cycles, and transaction routing processes.
Educational Background:
First degree(s) in Computer Science, Information Systems, Finance, or related field (Master’s or MBA preferred)
Experience:
Minimum of 9 years post NYSC experience in payment operations, switching, or electronic banking, with at least 3 years in a leadership role within a fintech or PSP environment.
Languages:
Not specified
Additional Notes:
Interested and qualified candidates should send their CV to recruitment@up-ng.com.
To lead and oversee the domestic switching and terminal operations of the company, ensuring seamless processing, routing, settlement, and reconciliation of all card, POS, and e-payment transactions across the fintech platforms.
Duties and Responsibilities:
Oversee end-to-end domestic transaction switching, routing, and authorization across multiple channels (POS, Web, Mobile, ATM, QR). Ensure real-time monitoring, uptime management, and performance optimization of the switching platform. Coordinate with technology, infrastructure, and network partners to maintain robust transaction throughput and reduce latency. Manage integration and certification processes with banks, aggregators, and payment partners. Drive continuous improvement initiatives to enhance transaction reliability and customer experience. Supervise all aspects of POS and terminal lifecycle management — deployment, activation, monitoring, firmware updates, and maintenance. Implement terminal performance metrics to track uptime, transaction success rates, and field efficiency. Ensure effective coordination between terminal vendors, acquirers, and PTSA partners for smooth operations. Drive merchant satisfaction through reliable terminal performance and quick resolution of technical or transactional issues. Oversee daily settlement and reconciliation of all POS and card transactions with partner banks and processors. Ensure accurate postings, error-free reconciliations, and prompt resolution of settlement discrepancies. Supervise chargeback and dispute management in line with card scheme and regulatory timelines. Work closely with Finance, Risk, and IT to ensure transparency and control over transaction settlements. Ensure strict compliance with CBN PTSP/PTSA regulations, NIBSS standards, and other applicable industry requirements. Maintain robust operational controls to mitigate fraud, data breaches, and transaction risks. Address audit queries, coordinate compliance reviews, and ensure implementation of corrective actions. Maintain accurate and up-to-date documentation for CBN and NIBSS audits. Collaborate with the Engineering/IT team to enhance the switching architecture, APIs, and transaction monitoring tools. Champion process automation, system monitoring dashboards, and data-driven decision making tools. Participate in UAT, system releases, and new product deployments to ensure operational readiness. Drive innovation that supports scalability, redundancy, and service resilience in switching infrastructure.
Required Qualifications:
Proven knowledge of payment system infrastructure, ISO 8583 standards, card scheme operations, and NIBSS interfaces. Experience managing POS networks, switching engines, and API integrations. Strong understanding of CBN and NIBSS regulations, settlement cycles, and transaction routing processes.
Educational Background:
First degree(s) in Computer Science, Information Systems, Finance, or related field (Master’s or MBA preferred)
Experience:
Minimum of 9 years post NYSC experience in payment operations, switching, or electronic banking, with at least 3 years in a leadership role within a fintech or PSP environment.
Languages:
Not specified
Additional Notes:
Interested and qualified candidates should send their CV to recruitment@up-ng.com.
Info
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