Operations Manager
Tetra Maritime
Lagos
Nigeria
July 3, 2026
Full-timeJuly 3, 2026
Job Description
Job Overview:
Responsible for the stability, performance, and reliability of our digital banking core. Oversee the L2/L3 support operations that bridge the gap between the Finacle Core Banking system and our modern service layers.
Duties and Responsibilities:
Ensure 'zero-downtime' operations by leading rapid incident response, performing deep-dive root cause analysis (RCA), and collaborating closely with the Finacle Core team to resolve complex integration bottlenecks. Serve as the primary technical point of escalation for all integration issues involving Finacle and coordinate with the Core Banking team to troubleshoot data discrepancies, connectivity drops, and API failures. Lead the response to high-priority production incidents. Ensure clear communication with stakeholders and drive the team toward rapid service restoration. Monitor the stability of OpenShift and other servers, ensuring the optimal performance of the middleware services running within them. Drive the strategy for advanced alerting and logging (using Grafana, Prometheus, ELK, or Dynatrace). Ensure that support teams are alerted to anomalies before they impact end-users. Achieve an average MTTR of < 45 minutes for critical (P1) integration incidents. Manage a 24/7 or follow-the-sun support rotation, ensuring adequate coverage and healthy work-life balance for the team. Maintain a > 98% success rate for all production patches and configuration changes.
Required Qualifications:
BSc in IT, Computer Science or related field. Master's degree, professional certification such as ITIL Foundation, Sun Certified Java Developer (SCJP), Oracle Certified Associate (OCA), Microsoft Certified Professional and Developer (MCP, MCSD) can be an added advantage.
Educational Background:
BSc in IT, Computer Science or related field; Master's degree and relevant certifications are advantageous.
Experience:
7 years deep operational understanding of Finacle Core Banking (e.g., troubleshooting Finacle Integrator, batch job failures, or ISO8583/REST messaging). Expert-level ability to read and debug Java code. Experience with Terraform/Ansible for environment automation and troubleshooting and Kafka/RabbitMQ for message-queue monitoring.
Additional Notes:
Behavioural Competencies: Adopting Practical Approaches, Articulating Information, Conveying Self-Confidence, Interacting with People, Interpreting Data, Making Decisions. Technical Competencies: Business Process Improvement, Data Integrity, IT Applications, IT Systems.
Responsible for the stability, performance, and reliability of our digital banking core. Oversee the L2/L3 support operations that bridge the gap between the Finacle Core Banking system and our modern service layers.
Duties and Responsibilities:
Ensure 'zero-downtime' operations by leading rapid incident response, performing deep-dive root cause analysis (RCA), and collaborating closely with the Finacle Core team to resolve complex integration bottlenecks. Serve as the primary technical point of escalation for all integration issues involving Finacle and coordinate with the Core Banking team to troubleshoot data discrepancies, connectivity drops, and API failures. Lead the response to high-priority production incidents. Ensure clear communication with stakeholders and drive the team toward rapid service restoration. Monitor the stability of OpenShift and other servers, ensuring the optimal performance of the middleware services running within them. Drive the strategy for advanced alerting and logging (using Grafana, Prometheus, ELK, or Dynatrace). Ensure that support teams are alerted to anomalies before they impact end-users. Achieve an average MTTR of < 45 minutes for critical (P1) integration incidents. Manage a 24/7 or follow-the-sun support rotation, ensuring adequate coverage and healthy work-life balance for the team. Maintain a > 98% success rate for all production patches and configuration changes.
Required Qualifications:
BSc in IT, Computer Science or related field. Master's degree, professional certification such as ITIL Foundation, Sun Certified Java Developer (SCJP), Oracle Certified Associate (OCA), Microsoft Certified Professional and Developer (MCP, MCSD) can be an added advantage.
Educational Background:
BSc in IT, Computer Science or related field; Master's degree and relevant certifications are advantageous.
Experience:
7 years deep operational understanding of Finacle Core Banking (e.g., troubleshooting Finacle Integrator, batch job failures, or ISO8583/REST messaging). Expert-level ability to read and debug Java code. Experience with Terraform/Ansible for environment automation and troubleshooting and Kafka/RabbitMQ for message-queue monitoring.
Additional Notes:
Behavioural Competencies: Adopting Practical Approaches, Articulating Information, Conveying Self-Confidence, Interacting with People, Interpreting Data, Making Decisions. Technical Competencies: Business Process Improvement, Data Integrity, IT Applications, IT Systems.
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