Partnership and Fundraising Officer
Nigeria
July 3, 2026
Full-timeJuly 3, 2026
Job Description
Job Overview:
Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.
Duties and Responsibilities:
Check the quality of customer conversations across phone, chat, and email to ensure they meet our standards; Create and use scorecards to measure team performance; Run regular audits to identify areas for improvement; Ensure compliance with service level agreements; Lead and support a team of 10 or more customer support agents; Manage complex customer cases; Use data to identify patterns and improve processes; Set up and manage Zoho Desk for team efficiency.
Required Qualifications:
Bachelor’s Degree (any discipline); Must have completed NYSC or have a valid letter of exemption; Minimum 3 years’ experience in customer support operations; Minimum 1-2 years’ experience in quality assurance; Experience leading or supervising a team of 5 or more people; Experience using ticketing or helpdesk software; Good skills in Excel or Google Sheets; Strong written and spoken communication skills.
Educational Background:
Bachelor’s Degree (any discipline)
Experience:
Minimum 3 years’ experience in customer support operations; Minimum 1-2 years’ experience in quality assurance; Experience leading or supervising a team of 5 or more people.
Languages:
Strong written and spoken communication skills.
Additional Notes:
Nice to have: Experience with Zoho Desk; Experience in health tech or health insurance industry; Experience with data analysis or basic SQL; Experience setting up automation and workflows in support software.
Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.
Duties and Responsibilities:
Check the quality of customer conversations across phone, chat, and email to ensure they meet our standards; Create and use scorecards to measure team performance; Run regular audits to identify areas for improvement; Ensure compliance with service level agreements; Lead and support a team of 10 or more customer support agents; Manage complex customer cases; Use data to identify patterns and improve processes; Set up and manage Zoho Desk for team efficiency.
Required Qualifications:
Bachelor’s Degree (any discipline); Must have completed NYSC or have a valid letter of exemption; Minimum 3 years’ experience in customer support operations; Minimum 1-2 years’ experience in quality assurance; Experience leading or supervising a team of 5 or more people; Experience using ticketing or helpdesk software; Good skills in Excel or Google Sheets; Strong written and spoken communication skills.
Educational Background:
Bachelor’s Degree (any discipline)
Experience:
Minimum 3 years’ experience in customer support operations; Minimum 1-2 years’ experience in quality assurance; Experience leading or supervising a team of 5 or more people.
Languages:
Strong written and spoken communication skills.
Additional Notes:
Nice to have: Experience with Zoho Desk; Experience in health tech or health insurance industry; Experience with data analysis or basic SQL; Experience setting up automation and workflows in support software.
Info
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