Operations Manager
Tetra Maritime
Lagos
Nigeria
July 3, 2026
Full-timeJuly 3, 2026
General Manager (Retail Store)
Job Description
Job Overview:
The General Manager is responsible for the overall performance and profitability of the retail store. This role drives sales growth, ensures operational excellence, leads and develops store teams, and delivers a superior customer experience while maintaining full compliance with company policies and standards.
Duties and Responsibilities:
1. Sales & Revenue Management: Own and deliver store revenue targets, margin, and profitability (P&L accountability). Develop and execute sales strategies, promotions, and in-store activations to drive footfall and conversion. Monitor KPIs and implement corrective actions. Analyze sales trends and customer insights to optimize product mix and pricing. 2. Store Operations & Inventory Control: Oversee daily store operations to ensure efficiency, cleanliness, and brand standards. Manage inventory planning, stock levels, replenishment, and shrinkage control. Ensure accurate stock counts, audits, and loss prevention measures. Coordinate with supply chain and vendors to ensure product availability. 3. Customer Experience & Brand Standards: Ensure consistent delivery of excellent customer service across all touch points. Handle escalated customer complaints and resolve issues promptly. Maintain visual merchandising standards in line with brand guidelines. Drive customer loyalty initiatives and repeat business. 4. People Management & Leadership: Recruit, train, and manage store staff, including supervisors and sales associates. Set clear performance goals and conduct regular appraisals. Drive employee engagement, discipline, and productivity. Create a high-performance culture aligned with company values. 5. Financial & Administrative Oversight: Manage store budgets, expenses, and cost control measures. Ensure accurate cash handling, banking, and reconciliation processes. Prepare and present periodic performance reports to management. Ensure compliance with statutory, health & safety, and company policies. 6. Compliance & Risk Management: Enforce adherence to internal controls, SOPs, and regulatory requirements. Monitor security" style="border-bottom: 1px dotted #007bff !important;">security procedures to prevent theft, fraud, and operational risks. Ensure workplace safety standards are maintained.
Required Qualifications:
Master’s degree in Business Administration, Retail Management, or related field. 7–10 years’ retail experience, with at least 3–5 years in a leadership role. Strong commercial acumen with proven P&L management experience. Excellent leadership, communication, and decision-making skills. Proficiency in retail systems/POS and basic analysis" style="border-bottom: 1px dotted #007bff !important;">financial analysis. High level of integrity, accountability, and results orientation.
Educational Background:
Master’s degree in Business Administration, Retail Management, or related field.
Experience:
7–10 years’ retail experience, with at least 3–5 years in a leadership role.
Languages:
Not specified
Additional Notes:
Apply to: talent@smartpartnersng.com
The General Manager is responsible for the overall performance and profitability of the retail store. This role drives sales growth, ensures operational excellence, leads and develops store teams, and delivers a superior customer experience while maintaining full compliance with company policies and standards.
Duties and Responsibilities:
1. Sales & Revenue Management: Own and deliver store revenue targets, margin, and profitability (P&L accountability). Develop and execute sales strategies, promotions, and in-store activations to drive footfall and conversion. Monitor KPIs and implement corrective actions. Analyze sales trends and customer insights to optimize product mix and pricing. 2. Store Operations & Inventory Control: Oversee daily store operations to ensure efficiency, cleanliness, and brand standards. Manage inventory planning, stock levels, replenishment, and shrinkage control. Ensure accurate stock counts, audits, and loss prevention measures. Coordinate with supply chain and vendors to ensure product availability. 3. Customer Experience & Brand Standards: Ensure consistent delivery of excellent customer service across all touch points. Handle escalated customer complaints and resolve issues promptly. Maintain visual merchandising standards in line with brand guidelines. Drive customer loyalty initiatives and repeat business. 4. People Management & Leadership: Recruit, train, and manage store staff, including supervisors and sales associates. Set clear performance goals and conduct regular appraisals. Drive employee engagement, discipline, and productivity. Create a high-performance culture aligned with company values. 5. Financial & Administrative Oversight: Manage store budgets, expenses, and cost control measures. Ensure accurate cash handling, banking, and reconciliation processes. Prepare and present periodic performance reports to management. Ensure compliance with statutory, health & safety, and company policies. 6. Compliance & Risk Management: Enforce adherence to internal controls, SOPs, and regulatory requirements. Monitor security" style="border-bottom: 1px dotted #007bff !important;">security procedures to prevent theft, fraud, and operational risks. Ensure workplace safety standards are maintained.
Required Qualifications:
Master’s degree in Business Administration, Retail Management, or related field. 7–10 years’ retail experience, with at least 3–5 years in a leadership role. Strong commercial acumen with proven P&L management experience. Excellent leadership, communication, and decision-making skills. Proficiency in retail systems/POS and basic analysis" style="border-bottom: 1px dotted #007bff !important;">financial analysis. High level of integrity, accountability, and results orientation.
Educational Background:
Master’s degree in Business Administration, Retail Management, or related field.
Experience:
7–10 years’ retail experience, with at least 3–5 years in a leadership role.
Languages:
Not specified
Additional Notes:
Apply to: talent@smartpartnersng.com
Info
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