Retail Banking Relationship Manager
Standard Bank
Umuahia
Nigeria
June 5, 2026
Full-timeJune 5, 2026
Job Description
Job Overview:
To proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions.
Duties and Responsibilities:
Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals. Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc). Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities. Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
Required Qualifications:
University Degree
Educational Background:
University Degree
Experience:
At least 3 years' experience banking experience preferably in a customer-facing role, with a strong background in relationship management.
Additional Notes:
All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za.
To proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions.
Duties and Responsibilities:
Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals. Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc). Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities. Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
Required Qualifications:
University Degree
Educational Background:
University Degree
Experience:
At least 3 years' experience banking experience preferably in a customer-facing role, with a strong background in relationship management.
Additional Notes:
All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za.
Info
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Applicants are encouraged to perform their own due diligence and confirm all information directly with the employer before submitting an application.
We are not responsible for any actions, decisions, or outcomes resulting from applying to a job listed here. All interviews, selection processes, and job offers are conducted solely by the employer or organization.
Exercise caution and watch out for fraudulent job offers. Never provide sensitive personal information or make payments to secure a position.