UGC Content Creator (Gifted PR)
Port Harcourt
Nigeria
June 21, 2026
Full-timeJune 21, 2026
Job Description
Job Overview:
We are seeking a dedicated, empathetic, and detail-oriented Customer Service Representative to join our team in Port Harcourt. The successful candidate will act as the primary point of contact for our customers, providing exceptional service via phone, email, and social media.
Duties and Responsibilities:
Customer Support: Respond promptly to customer inquiries, complaints, and requests professionally via phone, WhatsApp, and email. CRM Management: Utilize CRM software (e.g., Zendesk, HubSpot, Zoho) to document, track, and update all customer interactions, feedback, and resolutions. Issue Resolution: Resolve customer complaints effectively, troubleshoot issues, and provide timely solutions to ensure high retention rates. Data Maintenance: Maintain accurate and up-to-date customer records, including contact details and transaction history. Collaboration: Coordinate with sales and logistics teams to expedite service delivery and resolve complex queries. Reporting: Gather customer feedback and generate reports on common issues to assist in improving service delivery.
Required Qualifications:
Experience: Minimum of 1 year of proven experience in a customer service or support role. CRM Skills: Mandatory experience using CRM tools to log interactions and manage customer accounts. Education: HND or Bachelor’s Degree in Marketing, Business Administration, or related fields. Location: Must be a resident of Port Harcourt. Excellent verbal and written communication skills (English). Strong problem-solving abilities and emotional intelligence. Proficiency in Microsoft Office Suite (Excel, Word). Ability to work in a fast-paced environment and manage high call volumes.
Educational Background:
HND or Bachelor’s Degree in Marketing, Business Administration, or related fields.
Experience:
Minimum of 1 year of proven experience in a customer service or support role.
Languages:
English
Additional Notes:
Remuneration: NGN 150,000 monthly.
We are seeking a dedicated, empathetic, and detail-oriented Customer Service Representative to join our team in Port Harcourt. The successful candidate will act as the primary point of contact for our customers, providing exceptional service via phone, email, and social media.
Duties and Responsibilities:
Customer Support: Respond promptly to customer inquiries, complaints, and requests professionally via phone, WhatsApp, and email. CRM Management: Utilize CRM software (e.g., Zendesk, HubSpot, Zoho) to document, track, and update all customer interactions, feedback, and resolutions. Issue Resolution: Resolve customer complaints effectively, troubleshoot issues, and provide timely solutions to ensure high retention rates. Data Maintenance: Maintain accurate and up-to-date customer records, including contact details and transaction history. Collaboration: Coordinate with sales and logistics teams to expedite service delivery and resolve complex queries. Reporting: Gather customer feedback and generate reports on common issues to assist in improving service delivery.
Required Qualifications:
Experience: Minimum of 1 year of proven experience in a customer service or support role. CRM Skills: Mandatory experience using CRM tools to log interactions and manage customer accounts. Education: HND or Bachelor’s Degree in Marketing, Business Administration, or related fields. Location: Must be a resident of Port Harcourt. Excellent verbal and written communication skills (English). Strong problem-solving abilities and emotional intelligence. Proficiency in Microsoft Office Suite (Excel, Word). Ability to work in a fast-paced environment and manage high call volumes.
Educational Background:
HND or Bachelor’s Degree in Marketing, Business Administration, or related fields.
Experience:
Minimum of 1 year of proven experience in a customer service or support role.
Languages:
English
Additional Notes:
Remuneration: NGN 150,000 monthly.
Info
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