Job Overview: A Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later giving them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.
Duties and Responsibilities: Manage guest queries in a friendly, timely, and efficient manner; Ensure knowledge of the menu and all products; Follow correct reporting procedures if faced with issues; Practice Hilton Grooming standards; Assists callers courteously and promptly; Has a good knowledge of the restaurant's seating arrangements; Comply with hotel security" style="border-bottom: 1px dotted #007bff !important;">security, fire regulations and all health and safety legislation.
Required Qualifications: Positive attitude; Good communication skills (oral and written); Committed to delivering high levels of customer service; Excellent grooming standards; Flexibility to respond to a range of different work situations; Ability to work on your own or in teams.
Educational Background: Degree in relevant area.
Experience: Experience in Food and Beverage department and/or industry; Previous experience of cash handling.
Additional Notes: Knowledge of Food Hygiene Regulations.
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