Technical Expert Lead

Job Overview:
As an Expert Technical Support, you will act as a key technical leader within the Onshore Field Service organization, supporting gas turbine operations and customer activities across the region.

Duties and Responsibilities:
Take ownership of all technical matters related to assigned customer accounts, including scheduled and unscheduled activities. Investigate, diagnose, and resolve complex technical issues to ensure safe and timely return to service of critical equipment. Lead outage planning activities, ensuring efficient coordination of resources and execution timelines. Collaborate with internal stakeholders (Field Service, PM, PCCs) to deliver high-quality technical support. Identify business development opportunities and provide technical input to support growth initiatives. Ensure optimal Field Service team setup based on short-term and long-term operational needs. Support workforce planning, including cross-training and capability development aligned with market demand. Coach and develop the Technical Support team, driving engagement, performance, and retention. Monitor and ensure achievement of utilization, quality, and timeline targets. Ensure compliance with all applicable legal, safety, and company standards. Promote and support digitalization initiatives (e.g., Primavera, SAP FSM, Salesforce Field Service Lightning, Polaris). Act as a change agent by fostering a culture of transparency, innovation, and collaboration. Maintain strong communication and alignment with global Field Service and Product Competency teams. Demonstrate flexibility, including willingness to travel internationally to support customer needs.

Required Qualifications:
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or equivalent. 5+ years of experience in Field Service within the energy or industrial sector. Strong technical expertise in gas turbine operations and servicing. Experience with aero-derivative gas turbines is a strong advantage. Proven experience in leading teams (5+ people) in field or technical environments. Solid understanding of turnkey project setups and implementation concepts. Strong analytical and problem-solving capabilities, both theoretical and practical. Good knowledge of organizational structures within large industrial environments. Proficiency in MS Office and familiarity with digital/service management tools.

Educational Background:
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or equivalent

Experience:
5+ years of experience in Field Service within the energy or industrial sector

Languages:
Not specified

Additional Notes:
Siemens Energy is committed to diversity and inclusion, celebrating character regardless of ethnic background, gender, age, religion, identity, or disability.