Product Designer (UI/UX)
Lead Enterprise Support Services
100001 Oshodi
Nigeria
June 19, 2026
Full-timeJune 19, 2026
Lead, Digital Channels Operations
Job Description
Job Overview:
We are seeking a highly skilled and results-driven professional to lead our Digital Channels Operations. The successful candidate will be responsible for managing and optimizing all digital banking platforms to ensure seamless, secure, and efficient service delivery.
Duties and Responsibilities:
Oversee the daily operations of all digital channels to ensure optimal performance and availability. Monitor system uptime, transaction success rates, and overall service quality. Collaborate with IT teams and vendors to resolve system incidents, defects, and service disruptions promptly. Drive continuous improvement initiatives to enhance user experience and increase digital adoption. Analyze performance data and provide actionable insights for decision-making. Ensure compliance with regulatory requirements, cybersecurity standards, and data protection policies. Coordinate the deployment of new features, upgrades, and system releases. Manage relationships with third-party service providers and partners. Develop and implement operational policies, procedures, and internal controls. Support resolution of customer issues related to digital banking channels.
Required Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field. 5–8 years’ experience in digital banking operations, fintech, or IT service management. Strong knowledge of digital banking channels (mobile apps, USSD, internet banking, APIs). Experience with system monitoring tools and incident management processes. Good understanding of cybersecurity, data privacy, and regulatory standards. Strong analytical, problem-solving, and communication skills.
Educational Background:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience:
5–8 years’ experience in digital banking operations, fintech, or IT service management.
Languages:
English
Additional Notes:
Interested and qualified candidate should apply using the link below: https://bit.ly/4cPJU7T
We are seeking a highly skilled and results-driven professional to lead our Digital Channels Operations. The successful candidate will be responsible for managing and optimizing all digital banking platforms to ensure seamless, secure, and efficient service delivery.
Duties and Responsibilities:
Oversee the daily operations of all digital channels to ensure optimal performance and availability. Monitor system uptime, transaction success rates, and overall service quality. Collaborate with IT teams and vendors to resolve system incidents, defects, and service disruptions promptly. Drive continuous improvement initiatives to enhance user experience and increase digital adoption. Analyze performance data and provide actionable insights for decision-making. Ensure compliance with regulatory requirements, cybersecurity standards, and data protection policies. Coordinate the deployment of new features, upgrades, and system releases. Manage relationships with third-party service providers and partners. Develop and implement operational policies, procedures, and internal controls. Support resolution of customer issues related to digital banking channels.
Required Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field. 5–8 years’ experience in digital banking operations, fintech, or IT service management. Strong knowledge of digital banking channels (mobile apps, USSD, internet banking, APIs). Experience with system monitoring tools and incident management processes. Good understanding of cybersecurity, data privacy, and regulatory standards. Strong analytical, problem-solving, and communication skills.
Educational Background:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience:
5–8 years’ experience in digital banking operations, fintech, or IT service management.
Languages:
English
Additional Notes:
Interested and qualified candidate should apply using the link below: https://bit.ly/4cPJU7T
Info
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