Operations Manager
Tetra Maritime
Lagos
Nigeria
July 3, 2026
Full-timeJuly 3, 2026
Job Description
Job Overview:
Join us to do the best work of your career and make a profound social impact as a Technical Customer Success Manager on our Account Services team in Lagos, Nigeria.
Duties and Responsibilities:
Build and maintain trusted relationships with key customer stakeholders, ensuring alignment with their strategic business and technical goals. Act as a trusted advisor by understanding customer needs and guiding them to achieve their business and IT objectives. Proactive advocacy by acting as the customer's voice within Dell Technologies, ensuring their needs and challenges are effectively addressed. Lead regular business and technical reviews with customers to measure success, share insights, and identify areas for improvement & collaborate closely with Dell’s Sales, Professional Services, and Support teams to deliver a seamless customer experience. Advocate for customers by providing feedback to Dell’s product and engineering teams to drive innovation and improvements, and stay updated on industry trends, emerging technologies, and Dell’s evolving solutions to ensure customers are informed and well-equipped.
Required Qualifications:
Strong technical background and experience in enterprise infrastructure, including servers, storage, networking, virtualization, and cloud solutions. Exceptional problem-solving skills and the ability to translate technical challenges into actionable solutions. Excellent communication, presentation, and interpersonal skills, with the ability to build credibility and trust with technical and non-technical stakeholders. Proficiency with enterprise infrastructure products is highly preferred with an analytical mindset and the ability to leverage data to drive insights and recommendations.
Educational Background:
Bachelor’s degree in information technology, computer science, or a related field.
Experience:
8 to 12 years of relevant experience delivering successful complex IT services across a range of sectors
Additional Notes:
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Join us to do the best work of your career and make a profound social impact as a Technical Customer Success Manager on our Account Services team in Lagos, Nigeria.
Duties and Responsibilities:
Build and maintain trusted relationships with key customer stakeholders, ensuring alignment with their strategic business and technical goals. Act as a trusted advisor by understanding customer needs and guiding them to achieve their business and IT objectives. Proactive advocacy by acting as the customer's voice within Dell Technologies, ensuring their needs and challenges are effectively addressed. Lead regular business and technical reviews with customers to measure success, share insights, and identify areas for improvement & collaborate closely with Dell’s Sales, Professional Services, and Support teams to deliver a seamless customer experience. Advocate for customers by providing feedback to Dell’s product and engineering teams to drive innovation and improvements, and stay updated on industry trends, emerging technologies, and Dell’s evolving solutions to ensure customers are informed and well-equipped.
Required Qualifications:
Strong technical background and experience in enterprise infrastructure, including servers, storage, networking, virtualization, and cloud solutions. Exceptional problem-solving skills and the ability to translate technical challenges into actionable solutions. Excellent communication, presentation, and interpersonal skills, with the ability to build credibility and trust with technical and non-technical stakeholders. Proficiency with enterprise infrastructure products is highly preferred with an analytical mindset and the ability to leverage data to drive insights and recommendations.
Educational Background:
Bachelor’s degree in information technology, computer science, or a related field.
Experience:
8 to 12 years of relevant experience delivering successful complex IT services across a range of sectors
Additional Notes:
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Info
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Exercise caution and watch out for fraudulent job offers. Never provide sensitive personal information or make payments to secure a position.