Customer Success Manager

Job Overview:
We are hiring a Customer Success Manager to own the success and growth of Joveo's client relationships. You will ensure clients realize the full value of the platform — driving adoption, retention, and expansion by building genuine partnerships with enterprise hiring teams.

Duties and Responsibilities:
Own a portfolio of enterprise client accounts as their primary success partner. Drive platform adoption, health, and outcomes through regular business reviews. Identify expansion opportunities and collaborate with sales on upsell and renewal motions. Proactively monitor account health signals and intervene before churn risks materialize. Serve as the voice of the customer internally — influencing product and operations priorities. Resolve escalations with urgency, empathy, and a clear path to resolution.

Required Qualifications:
Proven customer success or account management experience in a B2B SaaS environment. Demonstrated ability to manage and grow a portfolio of enterprise accounts. Strong analytical skills — ability to use platform data to drive client conversations. Excellent relationship-building and executive communication skills. Familiarity with CS platforms (Gainsight, Totango, or ChurnZero) is an advantage. Experience in HR tech, adtech, or recruitment platforms is a strong plus.

Additional Notes:
Joveo is an equal opportunity employer. We are committed to building an inclusive workplace and welcome applications from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are made solely on the basis of qualifications, skills, and demonstrated ability.