Operations Manager
Tetra Maritime
Lagos
Nigeria
July 3, 2026
Full-timeJuly 3, 2026
Job Description
Job Overview:
OnePort 365 is Africa’s digital gateway to seamless global trade, providing innovative freight solutions including trucking, shipping, warehousing, customs brokerage, and marine insurance at competitive rates. Our mission is to revolutionize Africa's participation in global trade through technology-driven solutions and exceptional customer service.
Duties and Responsibilities:
Ensure on-time delivery (OTD) and smooth execution of shipments, manage issue resolution & escalations within defined SLAs, drive customer retention, repeat bookings, and account growth, improve customer experience (NPS) and feedback management, provide proactive communication & real-time shipment updates, support customer onboarding and adoption of digital tools.
Required Qualifications:
2–5 years experience in Customer Success / Operations / Logistics, strong problem-solving and stakeholder management skills, experience in customer engagement, service delivery, or supply chain.
Educational Background:
N/A
Experience:
2–5 years experience in Customer Success / Operations / Logistics
Languages:
N/A
Additional Notes:
If you’re passionate about delivering exceptional customer experiences and driving impact, we’d love to hear from you.
OnePort 365 is Africa’s digital gateway to seamless global trade, providing innovative freight solutions including trucking, shipping, warehousing, customs brokerage, and marine insurance at competitive rates. Our mission is to revolutionize Africa's participation in global trade through technology-driven solutions and exceptional customer service.
Duties and Responsibilities:
Ensure on-time delivery (OTD) and smooth execution of shipments, manage issue resolution & escalations within defined SLAs, drive customer retention, repeat bookings, and account growth, improve customer experience (NPS) and feedback management, provide proactive communication & real-time shipment updates, support customer onboarding and adoption of digital tools.
Required Qualifications:
2–5 years experience in Customer Success / Operations / Logistics, strong problem-solving and stakeholder management skills, experience in customer engagement, service delivery, or supply chain.
Educational Background:
N/A
Experience:
2–5 years experience in Customer Success / Operations / Logistics
Languages:
N/A
Additional Notes:
If you’re passionate about delivering exceptional customer experiences and driving impact, we’d love to hear from you.
Info
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Exercise caution and watch out for fraudulent job offers. Never provide sensitive personal information or make payments to secure a position.