Operations Manager
Tetra Maritime
Lagos
Nigeria
July 3, 2026
Full-timeJuly 3, 2026
Job Description
Job Overview:
Reporting to the Founder, you will take full ownership of day-to-day operations across the workshop and front office, manage staff performance, ensure processes are followed, and maintain smooth business operations with minimal supervision.
Duties and Responsibilities:
Oversee daily workshop and office operations end-to-end. Ensure jobs move efficiently from intake to completion and delivery. Maintain and improve operational processes and workflows. Track turnaround times and enforce deadlines. Monitor inventory (materials, tools, products) and manage restocking. Supervise artisans, customer service staff, and operations support staff. Set clear daily and weekly targets and ensure accountability. Monitor productivity and quality of work. Address performance issues promptly and professionally. Coordinate staff schedules, attendance, and task allocation. Prepare weekly operational reports (jobs completed, pending, issues, stock levels). Maintain clear records and tracking systems (spreadsheets, logs, job trackers). Ensure SOPs are followed consistently. Oversee customer service standards without excessive direct handling. Step in only when escalation is required. Ensure customer communications are professional, timely, and aligned with the brand. Identify operational problems and resolve them independently. Make practical decisions in the best interest of the business. Reduce reliance on the Founder for routine issues.
Required Qualifications:
Minimum of 4 years of experience in luxury service or operations. Experience managing artisans, technical teams, or service-based businesses is an advantage. Strong leadership and people management skills. Highly organised, structured, and process-driven. Able to work independently and take full ownership of responsibilities. Excellent written and verbal communication. Comfortable using spreadsheets, task trackers, and basic reporting tools.
Educational Background:
Degree
Experience:
4 years
Languages:
English
Additional Notes:
Full Time - 9 to 5
Reporting to the Founder, you will take full ownership of day-to-day operations across the workshop and front office, manage staff performance, ensure processes are followed, and maintain smooth business operations with minimal supervision.
Duties and Responsibilities:
Oversee daily workshop and office operations end-to-end. Ensure jobs move efficiently from intake to completion and delivery. Maintain and improve operational processes and workflows. Track turnaround times and enforce deadlines. Monitor inventory (materials, tools, products) and manage restocking. Supervise artisans, customer service staff, and operations support staff. Set clear daily and weekly targets and ensure accountability. Monitor productivity and quality of work. Address performance issues promptly and professionally. Coordinate staff schedules, attendance, and task allocation. Prepare weekly operational reports (jobs completed, pending, issues, stock levels). Maintain clear records and tracking systems (spreadsheets, logs, job trackers). Ensure SOPs are followed consistently. Oversee customer service standards without excessive direct handling. Step in only when escalation is required. Ensure customer communications are professional, timely, and aligned with the brand. Identify operational problems and resolve them independently. Make practical decisions in the best interest of the business. Reduce reliance on the Founder for routine issues.
Required Qualifications:
Minimum of 4 years of experience in luxury service or operations. Experience managing artisans, technical teams, or service-based businesses is an advantage. Strong leadership and people management skills. Highly organised, structured, and process-driven. Able to work independently and take full ownership of responsibilities. Excellent written and verbal communication. Comfortable using spreadsheets, task trackers, and basic reporting tools.
Educational Background:
Degree
Experience:
4 years
Languages:
English
Additional Notes:
Full Time - 9 to 5
Info
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