Product Manager

Job Overview:
We build software for the people who run local government — municipal clerks. Our products span compliance tracking, communication tools, citizen engagement software, and workflow automation.

Duties and Responsibilities:
Conduct regular conversations with municipal & county clerks and government administrators to understand their day-to-day workflows, pain points, and current tools. Participate in sales calls as an observer to identify recurring objections, unmet needs, and the language customers use to describe their problems. Work with our support and client success teams to surface emerging issues from existing customers whose needs have evolved. Build and maintain a deep understanding of the competitive landscape. Identify unmet needs in the market and help prioritize what to build, improve, or retire. Evaluate both incremental improvements to existing products and opportunities to bring entirely new tools to market. Partner with marketing to develop messaging and copy grounded in the words customers actually use. Train sales and client services teams on product capabilities. Work closely with engineering to translate customer insights into clear, prioritized requirements.

Required Qualifications:
Experience in product management, ideally in B2B SaaS or government/public sector software. Exceptional customer empathy. Strong cross-functional communication skills. Comfort with ambiguity and early-stage environments. Familiarity with frameworks like The Mom Test, Jobs to Be Done, or Business Model Canvas. Self-starter mentality.

Experience:
5+ years of experience in a B2B SaaS product role, ideally in a market with complex buyers or regulated industries.

Additional Notes:
Bonus: experience with GovTech, municipal government, or compliance-heavy industries.