Operations Manager
Tetra Maritime
Lagos
Nigeria
July 3, 2026
Full-timeJuly 3, 2026
Job Description
Job Overview:
We are seeking a professional, friendly, and well-organized Front Office Personnel to join our hotel team. The ideal candidate will be the first point of contact for guests, handling reservations, check-ins, check-outs, and providing excellent customer service to ensure a pleasant and memorable guest experience.
Duties and Responsibilities:
Greet guests warmly and professionally upon arrival and departure. Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing. Handle reservations, room assignments, and guest inquiries via phone, email, and in person. Provide information about hotel services, local attractions, transportation, and dining options. Maintain accurate records of guest accounts, payments, and room availability. Resolve guest complaints promptly and escalate issues to the supervisor when necessary. Coordinate with housekeeping and maintenance to ensure rooms are ready for guests. Operate the hotel’s front office systems (PMS) and maintain updated data. Handle cash, credit card transactions, and prepare shift reports accurately. Uphold hotel policies, grooming standards, and service quality at all times.
Required Qualifications:
HND, or a Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred). Previous experience in a front desk, receptionist, or customer service role (hospitality experience is an advantage). Strong communication and interpersonal skills. Good organizational and multitasking abilities. Proficiency in Microsoft Office and hotel management software (PMS). Professional appearance, positive attitude, and excellent customer service skills. Ability to work flexible shifts, including evenings, weekends, and holidays.
Educational Background:
HND or Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
Experience:
Previous experience in a front desk, receptionist, or customer service role (hospitality experience is an advantage).
Languages:
English
Additional Notes:
Full Time - Rotating Schedule
We are seeking a professional, friendly, and well-organized Front Office Personnel to join our hotel team. The ideal candidate will be the first point of contact for guests, handling reservations, check-ins, check-outs, and providing excellent customer service to ensure a pleasant and memorable guest experience.
Duties and Responsibilities:
Greet guests warmly and professionally upon arrival and departure. Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing. Handle reservations, room assignments, and guest inquiries via phone, email, and in person. Provide information about hotel services, local attractions, transportation, and dining options. Maintain accurate records of guest accounts, payments, and room availability. Resolve guest complaints promptly and escalate issues to the supervisor when necessary. Coordinate with housekeeping and maintenance to ensure rooms are ready for guests. Operate the hotel’s front office systems (PMS) and maintain updated data. Handle cash, credit card transactions, and prepare shift reports accurately. Uphold hotel policies, grooming standards, and service quality at all times.
Required Qualifications:
HND, or a Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred). Previous experience in a front desk, receptionist, or customer service role (hospitality experience is an advantage). Strong communication and interpersonal skills. Good organizational and multitasking abilities. Proficiency in Microsoft Office and hotel management software (PMS). Professional appearance, positive attitude, and excellent customer service skills. Ability to work flexible shifts, including evenings, weekends, and holidays.
Educational Background:
HND or Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
Experience:
Previous experience in a front desk, receptionist, or customer service role (hospitality experience is an advantage).
Languages:
English
Additional Notes:
Full Time - Rotating Schedule
Info
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