Customer Service Representative

Job Overview:
Vida Shoes International is committed to becoming a global leader in the footwear industry, dedicated to designing, producing, and marketing quality branded footwear.

Duties and Responsibilities:
Work with order release and fulfillment systems in Shopify and proprietary platforms. Maintain and execute return processing through an integrated system. Receive and promptly handle customer calls and emails regarding all aspects of sales order process, Return Goods Authorization (RGA), and general product knowledge. Maintain a positive, empathetic, and professional attitude toward customers at all times. Communicate and escalate any issues or concerns to brand management as needed. Perform ad hoc duties as assigned.

Required Qualifications:
Matric Certificate (Grade 12) or equivalent. 2 to 3 years of customer service experience in eCommerce. Strong spoken and written English skills. Excellent courteous customer service skills with the ability to remain calm under pressure. Strong computer skills – general knowledge of PC/Mac and Microsoft Office. Ability to multi-task and manage multiple customer interactions efficiently. Working knowledge of Shopify Plus and ticketing tools like Gorgias, Zendesk, etc.

Educational Background:
Matric Certificate (Grade 12) or equivalent.

Experience:
2 to 3 years of customer service experience in eCommerce.

Languages:
Strong spoken and written English skills.

Additional Notes:
Must be able to work a 40-hour week on Eastern Standard Time (EST). Must have a reliable internet provider, a personal computer, and a backup power source such as a UPS (Uninterruptible Power Supply). Salary: $450.00 USD/Monthly. Growth Potential: Opportunity for career advancement and skills development.