HEAD OF TOTAL REWARDS & GLOBAL MOBILITY
ReliefWeb
Nigeria
June 21, 2026
Full-timeJune 21, 2026
Job Description
Job Overview:
Join Binance, the leading global blockchain ecosystem, as a Customer Service Representative for our P2P market. You will be at the forefront of customer interactions, ensuring a safe and efficient trading environment.
Duties and Responsibilities:
Arbitrate customer disputes, investigate trading activity, create a customer service culture, use analytics for product improvements, act as the Voice of the Customer, provide feedback and coaching, conduct customer surveys, and share learning from complaints.
Required Qualifications:
1+ years of customer-facing experience, strong IT skills, exceptional written communication, multitasking ability, knowledge of blockchain and crypto is a plus, fluency in English, willingness to work irregular hours including weekends and night shifts.
Educational Background:
Not specified
Experience:
1+ years of proven customer service experience or similar role.
Languages:
Fluency in English required; additional languages are advantageous.
Additional Notes:
A Binance P2P user is highly preferred. Work-from-home arrangement may vary based on team needs.
Join Binance, the leading global blockchain ecosystem, as a Customer Service Representative for our P2P market. You will be at the forefront of customer interactions, ensuring a safe and efficient trading environment.
Duties and Responsibilities:
Arbitrate customer disputes, investigate trading activity, create a customer service culture, use analytics for product improvements, act as the Voice of the Customer, provide feedback and coaching, conduct customer surveys, and share learning from complaints.
Required Qualifications:
1+ years of customer-facing experience, strong IT skills, exceptional written communication, multitasking ability, knowledge of blockchain and crypto is a plus, fluency in English, willingness to work irregular hours including weekends and night shifts.
Educational Background:
Not specified
Experience:
1+ years of proven customer service experience or similar role.
Languages:
Fluency in English required; additional languages are advantageous.
Additional Notes:
A Binance P2P user is highly preferred. Work-from-home arrangement may vary based on team needs.
Info
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Exercise caution and watch out for fraudulent job offers. Never provide sensitive personal information or make payments to secure a position.