Strategic Customer Success Manager - Americas

Strategic Customer Success Manager - Americas

Remofirst

May 6, 2026June 20, 2026Nigeria
Job Description
Job Overview:
RemoFirst is transforming the way businesses hire and manage global teams, providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management.

Duties and Responsibilities:
Own the health and retention of a defined portfolio of customers, partner cross-functionally to resolve issues, develop customer health strategies, maintain records in HubSpot, ensure timely activation of hires, identify operational blockers, educate customers on platform capabilities, cultivate customer advocates, act as a trusted advisor on global employment, provide structured feedback to internal teams, and support process optimization projects.

Required Qualifications:
2+ years of experience in Account Management, Customer Support/Customer Success roles, ideally in a SaaS platform business; experience in global HR, Payroll or Global Mobility.

Additional Notes:
Clear communication, time management, collaboration, independence, empathy, and motivation are essential skills for this role.

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