Operations Manager
Tetra Maritime
Lagos
Nigeria
July 3, 2026
Full-timeJuly 3, 2026
Job Description
Job Overview:
Hugo is a Future-of-Work company that builds and manages remote teams in West Africa for major technology and media companies, specializing in machine learning data annotation and customer support solutions.
Duties and Responsibilities:
Own the day-to-day operations of a blended support team embedded with high-growth AI SaaS clients, managing teams of technical and non-technical agents to deliver fast, high-quality customer support.
Required Qualifications:
Executive communication skills, technical project/product management experience, support operations experience, familiarity with billing and payments, calm under pressure.
Experience:
Experience managing agents or engineers, familiarity with frontend/backend technologies, and experience in fast-moving environments with real escalations.
Languages:
English, French
Additional Notes:
Hugo offers a hybrid work environment with competitive compensation and benefits, and is committed to diversity, equity, and inclusion.
Hugo is a Future-of-Work company that builds and manages remote teams in West Africa for major technology and media companies, specializing in machine learning data annotation and customer support solutions.
Duties and Responsibilities:
Own the day-to-day operations of a blended support team embedded with high-growth AI SaaS clients, managing teams of technical and non-technical agents to deliver fast, high-quality customer support.
Required Qualifications:
Executive communication skills, technical project/product management experience, support operations experience, familiarity with billing and payments, calm under pressure.
Experience:
Experience managing agents or engineers, familiarity with frontend/backend technologies, and experience in fast-moving environments with real escalations.
Languages:
English, French
Additional Notes:
Hugo offers a hybrid work environment with competitive compensation and benefits, and is committed to diversity, equity, and inclusion.
Info
Job Posting Disclaimer
All job postings on this site are shared for informational purposes only. The responsibility for the accuracy of job descriptions, requirements, qualifications, and other details rests entirely with the employer or organization offering the position. We do not verify or guarantee the authenticity of these listings.
Applicants are encouraged to perform their own due diligence and confirm all information directly with the employer before submitting an application.
We are not responsible for any actions, decisions, or outcomes resulting from applying to a job listed here. All interviews, selection processes, and job offers are conducted solely by the employer or organization.
Exercise caution and watch out for fraudulent job offers. Never provide sensitive personal information or make payments to secure a position.
Applicants are encouraged to perform their own due diligence and confirm all information directly with the employer before submitting an application.
We are not responsible for any actions, decisions, or outcomes resulting from applying to a job listed here. All interviews, selection processes, and job offers are conducted solely by the employer or organization.
Exercise caution and watch out for fraudulent job offers. Never provide sensitive personal information or make payments to secure a position.