Quality Assurance (QA) Officer

Job Overview:
The Quality Assurance (QA) Officer will be responsible for ensuring that all laboratory and operational processes comply with established quality standards, regulatory requirements, and internal policies. The role focuses on maintaining service excellence, reducing errors, improving turnaround time, and ensuring continuous quality improvement across diagnostic operations.

Duties and Responsibilities:
Implement and maintain quality assurance policies, procedures, and standards across laboratory operations. Ensure compliance with internal SOPs and external regulatory requirements. Monitor adherence to quality management systems (QMS) and industry best practices. Conduct routine quality checks across laboratory and operational workflows. Identify gaps in processes and recommend corrective and preventive actions (CAPA). Support continuous improvement initiatives to enhance service delivery and efficiency. Participate in internal and external quality audits. Ensure readiness for regulatory inspections and accreditation exercises. Document and track audit findings and ensure timely closure of non-conformities. Monitor error rates, discrepancies, and non-conformance reports. Investigate quality issues and recommend preventive measures. Support risk assessment activities across laboratory processes. Maintain accurate quality records, reports, and documentation. Prepare periodic quality performance reports for management review. Track key quality indicators such as error rates, turnaround time, and compliance levels. Support staff training on quality standards, SOPs, and compliance requirements. Promote awareness of quality culture across all departments. Liaise with Laboratory Managers, Operations, and Client Services teams to ensure consistent quality delivery. Support resolution of client complaints related to service quality. Collaborate with teams to improve turnaround time (TAT) and service accuracy.

Required Qualifications:
Bachelor's Degree in Medical Laboratory Science, Microbiology, Biochemistry, or related field. Professional certification in Quality Assurance or related discipline is an advantage.

Educational Background:
Bachelor's Degree in Medical Laboratory Science, Microbiology, Biochemistry, or related field.

Experience:
Minimum of 3 years' experience in Quality Assurance within a diagnostics, healthcare, or medical laboratory environment. Experience in ISO standards, laboratory quality systems, or regulatory compliance is highly preferred.

Additional Notes:
Interested and qualified candidates should send their CV to: hiring@mysigma.io. Subject Line: Quality Assurance Officer – Lekki.