Operations Coordinator

Job Overview:
Ensures that all operational activities across the company run efficiently and profitably. This role focuses on daily workflow coordination, workshop efficiency, inventory control, logistics, process optimisation, and enforcing standard operating procedures that uphold quality and customer service standards.

Duties and Responsibilities:
Supervise daily garage operations to ensure jobs are completed accurately, on time, and to standard. Track job cards, technician productivity, and turnaround time. Monitor inflow and outflow of vehicles, spare parts, and consumables. Enforce compliance with workshop safety standards and operational protocols. Support the Business Managers in ensuring smooth integration between the garage, academy, and corporate office operations. Implement and update Standard Operating Procedures (SOPs) for workshop and administrative processes. Identify process bottlenecks and recommend improvements. Ensure accurate documentation of all workshop jobs. Support the digitisation of job workflows and reporting systems. Maintain optimal stock levels of frequently used parts and consumables. Monitor tool usage, calibration, and maintenance schedules. Track and report inventory discrepancies and wastage. Support procurement planning and vendor coordination for parts and logistics. Coordinate vehicle delivery timelines with the front desk and technical teams. Ensure that all completed jobs undergo quality checks before delivery. Follow up on customer complaints and coordinate corrective actions. Assist in maintaining high levels of customer satisfaction and retention. Generate daily, weekly, and monthly operations reports (job status, turnaround time, stock levels, revenue per bay, etc.). Track and document technician productivity and efficiency.

Required Qualifications:
Minimum of 2 years of experience. Minimum of an OND. Strong understanding of automotive workshop operations. Excellent organisational and coordination skills. Analytical thinking and the ability to interpret data. Good knowledge of inventory management and procurement. Strong interpersonal and communication skills. Proficiency in MS Office. Ability to multitask and handle operational pressure.

Educational Background:
OND

Experience:
Minimum of 2 years

Languages:
English

Additional Notes:
Full Time - 9 to 5