Service Transition Manager
MTN
Ikoyi
Nigeria
July 3, 2026
Full-timeJuly 3, 2026
Job Description
Job Overview:
To advise, guide and support managers with all matters relating to employee relations, effective case management of people related issues, and developing effective relationships with the business to promote good employee relations across the organisation.
Duties and Responsibilities:
Serve as primary liaison with trade unions and employee representatives, support negotiation of Collective Bargaining Agreements (CBAs), participate in collective bargaining meetings, monitor compliance with labour regulations, advise management on disciplinary procedures, facilitate resolution of team-level conflicts, and maintain accurate records of employee relations events.
Required Qualifications:
Deep understanding of Nigerian Labour Act, Trade Unions Act, NICN processes, and ability to interpret legal provisions operationally.
Educational Background:
First degree in any related discipline
Experience:
3 – 7 years of experience in an area of specialization; with experience working in a medium organization.
Languages:
Fluent in English
To advise, guide and support managers with all matters relating to employee relations, effective case management of people related issues, and developing effective relationships with the business to promote good employee relations across the organisation.
Duties and Responsibilities:
Serve as primary liaison with trade unions and employee representatives, support negotiation of Collective Bargaining Agreements (CBAs), participate in collective bargaining meetings, monitor compliance with labour regulations, advise management on disciplinary procedures, facilitate resolution of team-level conflicts, and maintain accurate records of employee relations events.
Required Qualifications:
Deep understanding of Nigerian Labour Act, Trade Unions Act, NICN processes, and ability to interpret legal provisions operationally.
Educational Background:
First degree in any related discipline
Experience:
3 – 7 years of experience in an area of specialization; with experience working in a medium organization.
Languages:
Fluent in English
Info
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