Business Relationship Officer, Other Financial Institutions

Job Overview:
The Relationship Officer – Other Financial Institutions (OFIs) is responsible for managing and expanding strategic partnerships with microfinance banks, mortgage banks, finance companies, digital lenders, and other non-bank financial institutions.

Duties and Responsibilities:
Develop and maintain productive business relationships with key decision-makers in other financial institutions (OFIs). Serve as the primary point of contact for partner institutions, ensuring timely communication and issue resolution. Identify partnership opportunities that align with the company’s financial inclusion and revenue growth objectives. Negotiate and manage partnership agreements, SLAs, and commercial terms. Conduct periodic performance reviews with partners to assess service quality, transaction performance, and growth potential. Drive adoption of the company’s payment and fintech solutions across partner OFIs. Collaborate with internal product, technology, and operations teams to onboard new partners and deploy services efficiently. Identify and execute initiatives that enhance transaction volumes, float balances, and cross-platform activities. Support product innovation and joint solutions targeted at the OFI segment. Monitor and ensure partner compliance with regulatory requirements, internal policies, and operational standards. Resolve operational challenges in collaboration with internal support teams. Track and reconcile financial transactions, settlements, and partner accounts as required. Maintain accurate and updated partner records in CRM or internal systems. Analyze partner performance metrics and prepare periodic business and performance reports. Provide insights on market trends, competitor activities, and emerging opportunities in the OFI space. Support management decision-making through data-driven reporting and recommendations.

Required Qualifications:
Bachelor’s Degree in Finance, Economics, Business Administration, Banking, or a related field.

Educational Background:
Bachelor’s Degree in Finance, Economics, Business Administration, Banking, or a related field.

Experience:
Minimum 5 years of relevant experience in relationship management, partnership development, or business development within the financial services or fintech sector within the OFI segment. Post NYSC experience.

Additional Notes:
Understanding of the regulatory landscape and operational models of non-bank financial institutions in Nigeria. Strong interpersonal, communication, and analytical skills. Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); familiarity with CRM platforms is an advantage. Ability to manage multiple accounts, prioritize tasks, and deliver on performance targets.