Business Account Manager

Job Overview:
The Business Account Manager will serve as the primary relationship owner for key technology clients, ensuring strong client satisfaction, retention, and growth.

Duties and Responsibilities:
1. Client Relationship Management: Serve as the primary point of contact for assigned tech clients, build and maintain strong, long-term client relationships, understand client needs, conduct regular check-ins, ensure high levels of client satisfaction. 2. Account Growth & Revenue Management: Identify opportunities for account expansion, support contract renewals, track account performance, develop account plans. 3. Project & Delivery Coordination: Work closely with internal teams to ensure seamless delivery, monitor project timelines, ensure projects are delivered on time. 4. Client Communication & Reporting: Provide regular updates to clients, prepare reports, manage client expectations. 5. Stakeholder Management: Coordinate across multiple teams, facilitate communication between stakeholders. 6. Problem Solving & Issue Resolution: Identify risks, work with teams to resolve issues. 7. Market & Client Insight: Gather feedback, monitor industry trends, provide insights to leadership.

Required Qualifications:
Bachelor's degree in Business, Marketing, Technology, or related field; 3–6+ years experience in account management, client success, or business development; experience working with tech clients; strong communication and relationship management skills; proven ability to manage multiple accounts or projects simultaneously.

Educational Background:
Bachelor's degree in Business, Marketing, Technology, or related field

Experience:
3–6+ years experience in account management, client success, or business development

Languages:
Strong communication skills (written and verbal)

Additional Notes:
Preferred qualifications include experience in AI or technology services, understanding of LLMs, experience working with cross-functional technical teams, familiarity with CRM tools.