Facilities Coordinator

Job Overview:
This position reports to the Facilities Manager and works as part of the overall Facilities Team to manage a range of soft services and provide necessary support to ensure efficient and effective running of the site.

Duties and Responsibilities:
Manage team providing first line soft services including reception, mail operations, meeting and events, cleaning, waste and recycling, vending and food services. Monitor and maintain office equipment and supplies while managing regular contact and meetings with relevant vendors. Conduct weekly walk-rounds with vendor cleaning manager ensuring cleaning quality standards are maintained consistently. Manage Trouble Ticket (Remedy) requests through helpdesk interface with internal customers while actioning queries promptly per SLAs. Manage daily health and safety issues maintaining regular scheduled meetings and records of fire and safety teams/drills/equipment/training. Provide Travel/Visitors' support interfacing with locally approved hotels while assisting Client global travel and hotel managers. Assist in organizing internal and external Client events while managing quality of conferencing facilities. Manage food and kitchen facilities providing direction to housekeepers while raising purchase orders and managing Wiki pages. Report to Facilities Manager and work as part of overall Facilities Team to ensure efficient and effective running of site. Provide necessary support to ensure comprehensive assistant facilities management combining operational leadership with customer service excellence.

Required Qualifications:
Knowledge of Facilities/Office Services Coordinator role with previous experience working within high profile corporate environment. Previous reception or hospitality experience with Diploma/degree level education for comprehensive facilities coordination. Problem solving skill with good decision making capabilities for efficient site operations management. Excellent written/verbal communications with spreadsheet and word processing proficiency for vendor and customer interactions. Customer focused approach with good inter-personal skills while maintaining assertive and attention to detail qualities. Understanding of soft services management including reception, mail operations, meeting and events, cleaning, waste and recycling coordination. Experience with office equipment and supplies monitoring while maintaining vendor contact and meetings for issues reporting. Knowledge of Trouble Ticket (Remedy) requests management with helpdesk interface and service level agreements understanding.

Educational Background:
Diploma/degree level education

Experience:
Previous experience working within high profile corporate environment

Additional Notes:
JLL is an Equal Opportunity Employer committed to diversity and inclusion. Personalized benefits that support personal well-being and growth.