Partnership and Fundraising Officer
Nigeria
July 3, 2026
Full-timeJuly 3, 2026
Job Description
Job Overview:
Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery.
Duties and Responsibilities:
Recruit, onboard, and manage POS agents, merchants, and field officers across the state. Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth. Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities. Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints. Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance. Develop and execute strategies to expand agent networks and increase market penetration within the state. Conduct regular training and performance reviews for POS agents and field teams. Analyze market trends, competitor activities, and customer feedback to identify growth opportunities. Prepare and submit periodic performance, risk, and operational reports to regional or national management. Ensure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team. Enforce fraud prevention measures and promptly report suspicious activities. Represent the company in engagements with local partners, merchants, and government stakeholders when required.
Required Qualifications:
Bachelor’s degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field. Communication and interpersonal Skills, Analytical and Problem-Solving Skills, Technical and Operational Skills.
Educational Background:
Bachelor’s degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field
Experience:
Experience in POS operations management or related field preferred.
Languages:
English
Additional Notes:
Operational Performance KPIs include POS terminal uptime percentage, number of active POS terminals vs. deployed terminals, transaction success rate, average transaction processing time, and number of unresolved operational issues beyond SLA. Agent & Network Growth KPIs include number of active POS agents in the state, net new POS agent acquisitions per month, agent activation rate after onboarding, agent retention rate, and agent productivity. Revenue & Volume KPIs include total transaction volume, revenue generated from POS transactions, month-on-month transaction growth rate, average revenue per agent, and contribution of the state to national POS revenue. Compliance & Risk KPIs include KYC compliance rate among agents, number of regulatory or audit issues reported, fraud incidence rate and loss value, timeliness of fraud reporting and resolution, and settlement accuracy rate. Customer Experience KPIs include number of customer complaints related to POS services, average complaint resolution time, customer satisfaction score, and POS downtime incidents impacting. Team & Execution KPIs include field team productivity, training completion rate for agents and staff, execution rate of state-level growth initiatives, and timeliness and accuracy of performance reporting.
Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery.
Duties and Responsibilities:
Recruit, onboard, and manage POS agents, merchants, and field officers across the state. Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth. Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities. Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints. Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance. Develop and execute strategies to expand agent networks and increase market penetration within the state. Conduct regular training and performance reviews for POS agents and field teams. Analyze market trends, competitor activities, and customer feedback to identify growth opportunities. Prepare and submit periodic performance, risk, and operational reports to regional or national management. Ensure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team. Enforce fraud prevention measures and promptly report suspicious activities. Represent the company in engagements with local partners, merchants, and government stakeholders when required.
Required Qualifications:
Bachelor’s degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field. Communication and interpersonal Skills, Analytical and Problem-Solving Skills, Technical and Operational Skills.
Educational Background:
Bachelor’s degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field
Experience:
Experience in POS operations management or related field preferred.
Languages:
English
Additional Notes:
Operational Performance KPIs include POS terminal uptime percentage, number of active POS terminals vs. deployed terminals, transaction success rate, average transaction processing time, and number of unresolved operational issues beyond SLA. Agent & Network Growth KPIs include number of active POS agents in the state, net new POS agent acquisitions per month, agent activation rate after onboarding, agent retention rate, and agent productivity. Revenue & Volume KPIs include total transaction volume, revenue generated from POS transactions, month-on-month transaction growth rate, average revenue per agent, and contribution of the state to national POS revenue. Compliance & Risk KPIs include KYC compliance rate among agents, number of regulatory or audit issues reported, fraud incidence rate and loss value, timeliness of fraud reporting and resolution, and settlement accuracy rate. Customer Experience KPIs include number of customer complaints related to POS services, average complaint resolution time, customer satisfaction score, and POS downtime incidents impacting. Team & Execution KPIs include field team productivity, training completion rate for agents and staff, execution rate of state-level growth initiatives, and timeliness and accuracy of performance reporting.
Info
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